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Seller Central Operations is a managed services offering where we will execute tasks in your Seller Central account based on tickets that you submit to us. You decide what needs to be done. We get it done.
Below are the types of tasks that we can help complete. If you need something done, but don't see it listed, just ask!
The solution to your problem is a simple ticket away.
Sign up for a monthly subscription to our Seller Central operations package that best meets your needs.
You will be prompted to enter a credit card for payment. This card will be charged monthly.
You will be invited to our Customer Portal where you'll be able to submit and monitor support tickets.
We'll ask you to invite us to access your Seller Central account and provide the necessary permissions to be able to serve you.
Once we are onboarded with access to your account, our team will complete a review of your account to identify opportunities and issues. We'll share the findings and provide recommendations on what to do about them.
Our team can then help implement the recommendations by submitting tickets for the opportunities you want to unlock and the issues you want to resolve.
Support is available from day one - you don't need to wait.
Whenever you have an issue with your account or need help getting something done, you can log into the Goodwit Customer Portal and submit a ticket. You'll be able to check on your ticket at any time in the portal.
Our team will then get to work on your ticket and work to resolve it promptly. For issues that can't be handled in Seller Central without support from Amazon, we will open, monitor, and resolve cases with Seller Support on your behalf.
We are here to help you navigate your Amazon Selling journey. We offer add-on advisory services at discounted rates for our Seller Central Operations customers. We can help with sourcing a manufacturer, saving on logistics costs, defining and managing your IP enforcement strategy, and more.
Our Advisory Services team is filled with multi-disciplinary talent who are ready to tackle your next project in a cost effective manner.
We support a broad range of Seller Central tasks through our ticketing platform. These tasks span Account Health, Listing Health, Catalog, Pricing, Promotions, and Operations. If you have a question about coverage of something specific, please ask us!
Yes! We understand that sellers often have multiple team members supporting the brand(s).Our Customer Portal allows for multiple users per company. Each user can view tickets submitted by anyone at the company.
Our core focus at this time is Amazon. Our general experience is that Amazon accounts for the vast majority of online marketplace sales and deserves the most attention. We have some experience with Walmart and other channels. If you have questions about other channels, please reach out. We may be able to partner with you on a beta offering as we expand to support more channels (e.g. selling on Temu).
We do not offer a guarantee for tasks. Amazon is constantly changing and certain types of issues require back and forth with Amazon. We commit that we will do our best to resolve your tasks and serve the best interest of your business. When we get stuck on an issue, we are transparent and will help you identify your options. We’ve found that most agencies don’t guarantee results given the “black box” that Amazon can be on certain things. We’d encourage you to be cautious of partners that make blanket promises.
Limited simultaneous tasks means that our team will only work on a specified number of tasks at the same time. This does not mean that you cannot submit more tickets if you are at your limit. Additional tickets will be in the queue to resolve once an active ticket has been resolved and closed.
Once you have successfully signed up, you will receive an email invitation to sign up for the Goodwit Commerce Customer Portal. We will also ask you to invite us to access your Seller Central account and grant the permissions we need to support tasks. Once you are signed up for and logged into the Customer Portal, you will have access to submit tickets and monitor tickets. Tickets are the primary way to engage with us - you submit the issue you want worked on and then we get to work! If you need any help during onboarding, just reach out to us and we’ll walk you through it.
We primarily support North America (US, CA, MX) and EU/UK selling accounts. Our standard subscription covers one merchant token (corresponding to one selling region). If you have questions about support for multiple selling regions, reach out and we will be happy to set you up with support for multiple regions
Yes. We are happy to support multiple accounts. Please reach out for a custom tailored solution based on your business setup and needs.
We do not guarantee specific resolution timelines, though many simple tasks are completed within a couple of hours. Many issues are dependent on engagement with and response from Amazon. Other tasks may require some back and forth with you to clarify details and get supporting materials. In general, simple tasks will be solved quicker than more complex tasks. If you have questions about specific issue types and timelines, let us know and we can help level set your expectations.
If you sign up for a monthly subscription, you may cancel your plan at any time. Please reach out to our team to cancel your subscription. Your subscription will continue through the period that you have already paid for. We will continue to provide support through that period. We, unfortunately, can not guarantee that all open tickets will be resolved before your subscription ends.
