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Of course! We love hearing from Sellers and understand the challenges you’re facing and the support you need. Please use our contact form to reach out to us or schedule a demo.
Goodwit Commerce’s leadership team previously worked at a large Amazon aggregator that owned and ran 100+ brands generating 9-figure revenues. Our team has been carefully vetted and trained. We have specialized expertise in Amazon Seller Central operations. We also have expertise in sourcing and IP enforcement strategy.
Our core focus is Seller Central. This is where we have extensive experience and expertise. That said, we have worked with Vendor Central before. If you are looking for support with Vendor Central, feel free to reach out and we can further discuss your needs.
For the Seller Central Operations subscription, you can sign up directly through our website by clicking the Get Started button. Once you choose the tier offering that is appropriate for your business, you will be directed to a sign up page. The sign up page will ask you to acknowledge our Terms of Service and allow you to submit your payment. From there you will go through our onboarding process - see below for what to expect once you complete your sign up.
For agencies and sellers operating multiple selling accounts, please reach out to us directly through our contact us form. We want to better understand your business and your needs so that we can tailor a package that meets your needs and budget.
For Advisory Services, please contact us so that we can have a conversation about the support you need and how we can help you.
Hiring a VA or team member can be expensive, time consuming, and challenging. It requires finding the right person, onboarding and training them, managing them on an ongoing basis, and handling any churn or retention issues. We aspire to provide a service that is easier, less time consuming, and as cost effective (if not more so) than hiring. We couple this with best-in-class service; we hold ourselves to a high bar for performance.
Yes, simply contact us with your current subscription tier and the change you’d like to make, and we’ll update it right away.
We do not currently have a standard referral program, BUT we are always interested in talking to potential referral partners. If there’s a good fit, we’ll come up with something that is a win-win!
We do not currently support FBA reimbursements as part of the ticket types that we cover BUT we can help you find the right partner with competitive rates if you need this support.
We support a broad range of Seller Central tasks through our ticketing platform. These tasks span Account Health, Listing Health, Catalog, Pricing, Promotions, and Operations. If you have a question about coverage of something specific, please ask us!
Once you have successfully signed up, you will receive an email invitation to sign up for the Goodwit Commerce Customer Portal. We will also ask you to invite us to access your Seller Central account and grant the permissions we need to support tasks. Once you are signed up for and logged into the Customer Portal, you will have access to submit tickets and monitor tickets. Tickets are the primary way to engage with us - you submit the issue you want worked on and then we get to work! If you need any help during onboarding, just reach out to us and we’ll walk you through it.
Yes! We understand that sellers often have multiple team members supporting the brand(s).Our Customer Portal allows for multiple users per company. Each user can view tickets submitted by anyone at the company.
We primarily support North America (US, CA, MX) and EU/UK selling accounts. Our standard subscription covers one merchant token (corresponding to one selling region). If you have questions about support for multiple selling regions, reach out and we will be happy to set you up with support for multiple regions.
Our core focus at this time is Amazon. Our general experience is that Amazon accounts for the vast majority of online marketplace sales and deserves the most attention. We have some experience with Walmart and other channels. If you have questions about other channels, please reach out. We may be able to partner with you on a beta offering as we expand to support more channels (e.g. selling on Temu).
Yes. We are happy to support multiple accounts. Please reach out for a custom tailored solution based on your business setup and needs.
Yes. We are happy to support other agencies that want to outsource Seller Central Operations. At this time, we do not offer a white label solution. We are able to support a model where the agency or the end customer has access to our Customer Portal. For example, if your expertise is PPC, we can partner with you and let you focus on advertising.
We do not offer a guarantee for tasks. Amazon is constantly changing and certain types of issues require back and forth with Amazon. We commit that we will do our best to resolve your tasks and serve the best interest of your business. When we get stuck on an issue, we are transparent and will help you identify your options. We’ve found that most agencies don’t guarantee results given the “black box” that Amazon can be on certain things. We’d encourage you to be cautious of partners that make blanket promises.
We do not guarantee specific resolution timelines. Many issues are dependent on engagement with and response from Amazon. Other tasks may require some back and forth with you to clarify details and get supporting materials. In general, simple tasks will be solved quicker than more complex tasks. If you have questions about specific issue types and timelines, let us know and we can help level set your expectations.
Limited simultaneous tasks means that our team will only work on a specified number of tasks at the same time. This does not mean that you cannot submit more tickets if you are at your limit. Additional tickets will be in the queue to resolve once an active ticket has been resolved and closed.
If you sign up for a monthly subscription, you may cancel your plan at any time. Please reach out to our team to cancel your subscription. Your subscription will continue through the period that you have already paid for. We will continue to provide support through that period. We, unfortunately, can not guarantee that all open tickets will be resolved before your subscription ends.
It depends. There are many different reasons you may be losing the buy box. We can help you figure out the root cause and identify your options for how to resolve the issue.
Yes. We have experience doing this. We’ve helped brands remove sellers that are infringing on the rights of their trademarks. We’ve also worked on patent enforcement strategy - including both (1) removing infringing sellers and (2) setting up licensing agreements. We have to mention a caveat here - we are not lawyers and do not replace them. We offer insights on navigating Amazon’s IP processes and support developing IP strategies for businesses. We partner with your counsel.
Yes. We love working on sourcing projects. We can help you identify a manufacturer for a new or existing product. And we can usually save you money in the process!
Yes. We’ve worked on lots of special projects in the Amazon space. Let us know what you’re looking for and we’ll let you know if we can help. If we’re not the right people for the job, we’ll try to connect you with the right partner for your needs.
